Thank you for your purchase. We hope you are happy with it.

However, if you are not completely satisfied for any reason, you may return it to us.

 

Terms and Conditions of RETURNS

 

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

• The products have not been used, worn, washed, modified, or damaged.
• The identification tag is still attached to the products with the disposable seal.
• The products are returned in their original packaging.
• It is not possible to send an exchange request for products that were purchased using a promotional code or for products purchased on sale.
• The Products may be exchanged within 2 weeks of purchase.

If you have fulfilled all requirements set forth above, the Vendor shall proceed with the exchange for the returned purchased products.

Any duties, taxes, and fees you have paid for the delivery of the purchased products shall be payable by the customer and shall not be refunded.

You will be notified if the returned products cannot be accepted.

In this case, you may choose to have the products delivered to you at no expense to the Vendor.

 

RETURN SHIPPING

You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in official language so that it can be used both by the authorities of the country you are shipping from (for export) and the receiving authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of 15 days from the date on which you received your order.

RETURN PROCESS

To return an item, please email customer service at hello@wearetroopers.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and include your proof of purchase and mail your return to the following address:

[Company Name] Troopers sal

[Attn: Returns]

[RMA #]

[Street Address] Airport trade center, airport road, 3^rd floor.

[City, State, Zip] Beirut, Lebanon

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package.

NO REFUNDS

IDENTIFICATION TAG

All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below.

 

Please Note

• Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

customer service phone number 961 3 222988

customer service email hello@wearetroopers.com